Privacy Policy

When you contact us by phone, through our website, or by email, we collect the details you give us. That includes your name, phone number, email address, service address, and a description of the water damage you're dealing with. If you file an insurance claim through us, we may also collect your insurance carrier and claim number.

We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find us and improve the site.

We use your information to respond to your call or message, schedule an inspection, provide an estimate, and complete the water damage restoration work you hire us for. We also use it to send appointment reminders, follow up on completed work, and answer any questions you have.

We may use your contact details to send occasional updates about our services or seasonal maintenance tips. You can opt out of those messages at any time by telling us on the phone or clicking unsubscribe in an email.

Our website uses cookies and similar tracking technologies to keep the site working properly and to understand how visitors use it. Cookies are small text files stored on your device. They help us remember your preferences and measure which pages are most helpful.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.

We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect information like pages visited, time spent on the site, and general location. That data is aggregated and does not identify you personally.

We may also use third-party tools for scheduling, customer communication, and payment processing. These providers only receive the information needed to perform their service, and they are required to protect it.

We do not sell your personal information. We share it only when necessary to serve you. For example, we may share your name, address, and damage details with your insurance company if you ask us to help with a claim. We may also share information with subcontractors or vendors who assist with your restoration project, but only the details they need to do their job.

We may disclose information if required by law, such as in response to a court order or subpoena, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We keep your personal information for as long as needed to provide our services and meet our legal and business obligations. That generally means we retain project records for several years after your job is complete, in case you have a warranty question or insurance follow-up.

When your information is no longer needed, we securely delete or anonymize it.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include secure storage, restricted access to customer files, and encrypted communication where appropriate.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, call us and we'll discuss how your information is handled.

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending you marketing messages at any time.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, contact us using the details below. We will respond within the time required by law.

Our services are for homeowners and businesses, not children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information.